SHIPPING POLICY

1. Delivery Coverage Area

naplounger delivers to customers across Europe. All orders placed on www.naplounger.com are processed and dispatched from our facility located in Canada.

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2. Order Processing & Dispatch

Processing Time: Orders are processed, verified, and prepared for dispatch within two (2) to three (3) working days following payment confirmation.
Working Days: Processing and dispatch operations occur Monday to Friday, excluding public holidays.

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3. Shipping Methods & Transit Times

We partner with established global courier services, including Priority options from DHL, FedEx, and UPS, to provide reliable transport to European destinations.

Estimated Transit Time: Standard delivery across Europe typically takes between four (4) and ten (10) working days following dispatch.
Transit Delays: Estimated transit times are provided by courier partners and serve as standard estimates. Unforeseen logistics disruptions, customs inspections, or adverse conditions may occasionally impact exact delivery dates.

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4. Order Tracking & Notifications

Automated status notifications are issued to the email address submitted at checkout during key fulfillment stages:
Order confirmation
Dispatch and creation of carrier tracking credentials
Arrival at major sorting or carrier facilities
Local transit and final delivery scheduling

Customers may monitor real-time progress using the tracking credentials provided in these automated email dispatches.

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5. Delayed or Missing Shipments

If an order does not arrive within the standard estimated window, the customer should contact break@naplounger.com with the order reference.

Investigation: Upon notification, naplounger initiates a formal trace and inquiry with the handling carrier.
Resolution: Following verification from the courier, if a package is confirmed lost, damaged during transit, or severely delayed beyond reasonable operational limits, naplounger will arrange either a complete refund of the order value or a replacement dispatch based on the specific assessment of the case.

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6. Customs, Duties & Taxes

For shipments originating from our Canadian fulfillment facility to European addresses, goods may be subject to local value-added tax (VAT), customs tariffs, or import administrative charges determined by the destination country’s regulations.

Any applicable local import tariffs or statutory taxes assessed upon arrival at the destination border remain the responsibility of the recipient, unless explicitly collected at checkout in accordance with applicable regional rules.

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7. Incorrect Address Details

Customers are responsible for providing complete and accurate delivery address details and contact details at checkout. naplounger cannot adjust delivery details once an order has been dispatched. Re-routing or reshipping costs resulting from incorrect customer entries remain the responsibility of the order placer.

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8. Contact Information

For inquiries concerning order dispatches, shipping updates, or transport procedures, please reach out via email:

naplounger
Email: break@naplounger.com
Website: www.naplounger.com
Fulfillment Facility: 2133 Adair Crescent, Oakville, ON L6J 5J6, Canada