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PRIVACY TERMS
This Privacy Policy describes how Naplounger (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.naplounger.com (the “Site”).
For the purposes of applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the UK GDPR, Naplounger operates as the data controller responsible for your personal information.
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1. PERSONAL INFORMATION WE COLLECT
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
Personal Data Provided Directly by You:
Contact Information: Name, billing address, shipping address, email address (e.g., break@naplounger.com), and telephone number.
Order Details: Products purchased, order value, and delivery instructions.
Customer Support Information: Communications sent to our support channels.
Automatically Collected Information:
Device and Usage Data: IP address, web browser type, time zone, cookies, log files, and interaction data regarding how you navigate the Site.
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2. HOW WE USE YOUR PERSONAL DATA
We process your personal data to fulfill our contractual obligations, comply with legal requirements, and pursue our legitimate business interests, including:
Fulfilling Orders: Processing transactions, arranging shipping, and providing invoices and order confirmations.
Customer Communication: Responding to inquiries, updates regarding order status, and administrative updates.
Improving Site Functionality: Analyzing aggregate usage data to optimize website performance and user experience.
Fraud Prevention & Security: Screening orders for potential risk or fraudulent activity to protect our operations.
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3. PAYMENT PROCESSING AND THIRD-PARTY DISCLOSURES
We do not store or capture full credit card numbers or sensitive payment authentication details on our servers.
All online payments made on the Site are processed securely by our third-party payment service provider, Stripe.
When you make a payment, your transaction details and payment information are transmitted directly to Stripe. Stripe handles your payment data in accordance with strict PCI-DSS security standards and its own privacy documentation.
We share personal information with third parties solely to assist us in fulfilling our services, such as:
Payment processors (Stripe) to collect payment and verify transactions.
Logistics and fulfillment partners to deliver purchased goods to your specified shipping address.
Technical and hosting infrastructure service providers.
We ensure that all third-party service providers process personal data under strict confidentiality obligations and in compliance with applicable data protection laws.
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4. DATA TRANSFERS OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA) AND UK
As we operate from Canada and serve customers located in the European Union, the United Kingdom, and Europe, your personal data will be transferred to, stored, and processed outside the EEA and the UK.
Canada is recognised by the European Commission as providing an adequate level of protection for personal data transferred from the EU. Where data is transferred to service providers or servers in other third countries, appropriate safeguards (such as Standard Contractual Clauses approved by the European Commission) are implemented to ensure your information remains protected to European standards.
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5. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the satisfaction of legal, accounting, tax, and reporting obligations.
Order and Transaction Records: Retained for up to 7 years to satisfy regulatory, tax, and commercial statutory record-keeping requirements.
Customer Support Records: Retained for up to 2 years from the last interaction to ensure quality assurance and maintain continuity of service.
Technical and Web Logs: Retained for up to 12 months for system security and analytical review.
When personal data is no longer required, it is securely deleted or anonymized.
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6. YOUR DATA PROTECTION RIGHTS
Under European data protection law (including the GDPR), individuals residing in the EU or UK possess specific rights regarding their personal data:
Right of Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request the correction of inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data, subject to legal and statutory record-retention requirements.
Right to Restrict Processing: You may request that we limit the processing of your data under specific statutory circumstances.
Right to Data Portability: You have the right to request a structured, commonly used machine-readable copy of your data.
Right to Object: You may object to the processing of your personal data where such processing relies on legitimate interests.
To exercise any of these rights, please contact us via email at break@naplounger.com.
You also maintain the right to lodge a complaint with a data protection supervisory authority within your EU Member State or the UK Information Commissioner’s Office (ICO).
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7. DATA SECURITY
We employ physical, technical, and administrative measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. While we employ rigorous, industry-standard security protocols to safeguard your personal details, no transmission method over the Internet can be treated as completely immune from technical risk.
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8. COOKIES AND TRACKING TECHNOLOGIES
The Site utilizes cookies and similar tracking technologies to facilitate core functionality, remember user preferences, and compile statistical performance data. You may configure your web browser settings to decline or limit cookies, though doing so may affect your ability to utilize certain features of the Site.
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9. AMENDMENTS TO THIS POLICY
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory modifications. Updates will be published on this page alongside a revised effective date.
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10. CONTACT INFORMATION
For questions regarding this Privacy Policy, your rights, or data handling practices, please contact:
Naplounger
Website: www.naplounger.com
Email: break@naplounger.com