RETURN TERMS

At naplounger, accessible via www.naplounger.com, we strive to provide high-quality reclining lounger products and excellent customer service. This Return and Refund Policy outlines your rights and obligations regarding returns, refunds, and order cancellations for customers located in the European Union (EU) and Europe.

For any customer service inquiries or to initiate a return, please contact us at:
Email: break@naplounger.com

—

1. Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with European Union consumer protection laws (Directive 2011/83/EU on Consumer Rights), consumers residing in Europe have the right to withdraw from their purchase without giving any reason within 14 calendar days from the day on which they, or a third party designated by them (other than the carrier), acquire physical possession of the goods.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision to cancel the purchase by sending an explicit notice via email to break@naplounger.com prior to the expiry of the 14-day period.

Return Address and Return Shipping

Items must be dispatched back to our return facility no later than 14 days from the date on which you communicate your withdrawal decision.

Please send approved returns to the following address:
naplounger Returns Department
2133 Adair Crescent
Oakville, ON L6J 5J6
Canada

Unless the item supplied is damaged or non-conforming, the customer shall bear the direct costs of returning the goods to our return address in Canada.

Condition of Returned Items

Returned items must be returned in their original condition, complete with original packaging and all included components or accessories. You are responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the products.

—

2. Damaged, Faulty, or Defective Goods

If you receive an item that is damaged, defective, or incorrect upon delivery, please contact our customer support team immediately at break@naplounger.com with your order details and photos clearly demonstrating the issue.

No Physical Return Required for Damaged Goods: Once photo evidence of the damage or defect is verified by our team, you are not required to ship the damaged item back to Canada.
Resolution: Depending on your preference and item availability, we will issue a full refund to your original payment method or dispatch a replacement product at no additional charge.

—

3. Shipping and Delivery Delays

We partner with premium shipping logistics providers—including Priority services from DHL, FedEx, and UPS—to deliver orders across Europe.

While estimated delivery timeframes are provided at checkout, unforeseen transit delays may occasionally occur. If your shipment exceeds the standard delivery timeframe:

1. Please notify us at break@naplounger.com.
2. We will immediately initiate a formal investigation with the respective carrier (DHL, FedEx, or UPS).
3. Upon conclusion of the investigation or confirmation of transit loss by the carrier, we will offer either a complete refund or a reshipment of your order based on the circumstances.

—

4. Refund Processing and Accepted Payment Methods

Refund Timeline

Approved refunds will be processed promptly. Once issued, funds will be credited back to your original method of payment. Processing times may vary depending on your financial institution, typically taking 5 to 10 business days to reflect in your account.

Accepted Payment Methods

All transactions and refunds are conducted securely in accordance with standard financial regulations. We support the following payment methods:
Credit and Debit Cards: Visa, Mastercard, American Express
Digital Wallets: Apple Pay, Google Pay
Electronic Wallets

Brand: naplounger
Website: www.naplounger.com
Customer Support Email: break@naplounger.com
* Return Facility Address: 2133 Adair Crescent, Oakville, ON L6J 5J6, Canada